The SILIENT Model IA Commercial System can be installed in a configuration with a floor footprint of either 6’x5’, or 9’x3.5’ (typically a mechanical or utility room). See the User Guide for more details on footprint and configuration.

The installation location must be able to remove ~15k BTU’s from the room where the SILIENT system is installed. This is typically performed by a minisplit.

For an additional cost, the SILIENT system can include a 10” vent port on the top of the chiller box to vent heat directly from the system into an exhaust space. There is no harmful exhaust from the SILIENT system, only heat

We suggest that the SILIENT system be installed in a mechanical room that is 150’ or closer to each shower. When the chilled water lines are insulated to our specification in the User Guide, the water remains within a few degrees of the set temperature for 20 minutes or more between uses.

The system requires WiFi to set system parameters including desired water temperature and shower duration. Additionally, the WiFi network provides system diagnostics to our cloud based database for reporting on system health.

A licensed plumber is required for the plumbing connections and a licensed electrician is required for the electrical connections. Typically a general contractor manages the installation and coordinates the process in a remodel or new build and works with our team on technical details.

A SILIENT technician can be on site to perform the system setup following the installation including connecting all systems to the controls, testing the system, troubleshooting and training the user.

The installation of the SILIENT system is non-invasive. The main chiller system is installed in the mechanical room, requiring access to a municipal tap water line for the tank inlet and an insulated plumbing line for the chilled water discharging from the tanks to the shower heads that typically runs in the drop ceiling at commercial locations.

The shower controller(s) require a pushbutton to be installed in the tile at the point of use inside the shower stall, a solenoid valve to be installed in line with the shower head used to discharge the chilled water, and a shower controller to be installed near each shower (typically in the drop ceiling).

Please see more details in the User Guide for full installation details and requirements.

• After purchase, shipping times can range from 45-60 days for the main chiller system.
• If your order includes SILIENT shower controller(s) (commercial system), the shower controller(s) are typically shipped within 2 weeks after the order is placed. This allows you to complete Phase 1 of the installation prior to receiving the main chiller system during rough-in.
• Phase 1 installation includes the plumbing rough-in for the main chiller system and the shower controller(s) installation that requires a solenoid valve to be installed in line with the shower head(s). Phase 1 can be completed prior to the main chiller system being delivered.
• Phase 2 of the installation includes installing the main chiller system including connecting the system to the plumbing and connecting the system to the electrical source as well as intra system plumbing and electrical connections.
• After the installation is complete, a SILIENT technician can be on site to perform the system setup following the installation including connecting all systems to the controls, testing the system, troubleshooting and training the user.

Please see additional details in the User Guide on installation steps.

Yes, the pump circulating the water between the tanks and the chiller system is included in the SILIENT system.

SILIENT will work with any shower head and therefore we suggest you choose the shower head that fits the aesthetic of your location.

In addition, the plumbing connections require a backflow preventer and leak detector on the inlet and plumbing insulation on the chilled water line to the shower heads. Additional details are included in the User Manual and Installation Guide

No, the cold water chiller for the SILIENT system needs to be installed indoors in a temperature-controlled space.

The SILIENT main chiller system can produce around 40-60 gallons of chilled water per hour depending on the inlet water temperature and your desired chilled water temperature. You can determine how many showers one system can supply by dividing the gallons noted above by the GPM of your shower heads to calculate the number of minutes per hour each shower can operate at the set temperature (example: a system with a 2GPM shower head would provide a total of ~20-30min per hour at the desired temperature or 60-90x 20 second blasts).

We suggest setting a temperature for the chilled water at a commercial location between 45°F-50°F. The SILIENT main chiller system is capable of chilling water down to 39°F. The amount of water that can be chilled in the storage tank(s) and disbursed each hour is dependent on several factors such as the desired water temperature and the tap water temperature (warmer climates with hotter tap water temperatures may require a larger system depending on typical usage).

208/230v 60Hz 1Ph L1, L2, G, N hardwire connection on a 20 amp breaker is needed to connect the main chiller system.

115v GFCI standard outlet is required at each shower controller location.

This is dependent on how often cold showers are being taken. The system only discharges water when the showers are in use.

Depending on the cost of electricity in your area and the system usage, you can expect an estimated cost of around $0.40-$0.90 per day.

The SILIENT main chiller system and shower control systems are IOT (“Internet of Things”) devices; system settings (such as the chilling temperature, shower duration, etc.) can be controlled by any iOS device (iPhone, iPad, etc). The SILIENT system comes with an optional iOS touchscreen and wall mount that can be used to control the devices.

The main chiller interface allows you to set the temperature for the system. After setting the temperature, you do not need to interact with the main chiller system.

The shower controller interface allows you to set the duration of the cold water blasts your customers will experience when the pushbutton is pressed. In addition, if you are SILIENT showers to customers who will be using the system during a dedicated session, you can set the maximum use per session. The shower controller interfaces are designed to allow you to set the parameters with limited to no interaction on a daily basis.

If your order includes SILIENT shower controller(s) then the user will not need to use a normal shower handle to disburse cold water (pushing the push-button will disburse cold water).

We back our equipment with the following warranties:

• 1-Year comprehensive warranty on chilling components and SILIENT supplied parts
• 10-Year warranty on the cold tank

For more information see our Warranty Policy: https://www.silient.com/pages/warranty-policy

We recommend annual maintenance which consists of cleaning the condenser unit (similar to an A/C unit) and a chemical flush with a citric acid solution and a chlorine solution. See the User Guide for more details on system maintenance.

The SILIENT cold water chiller system operates at ~70 to ~75 decibels.